Your Privacy Is Our Commitment

This Privacy Policy ("Policy") applies to all users of the 35bt platform. When you use the 35bt website or services, you are considered to have accepted the terms of this Policy. Please read this Policy carefully, and if you have any questions, contact our support team.

We believe that transparency and trustworthiness are the foundation of a healthy platform. That is why 35bt is always fully transparent about how your personal information is collected, used, and protected.

1. Scope of Data Collection

While using the 35bt platform, we may collect various types of information from you. This information is collected for specific purposes and is not used for any unrelated reason.

1.1 Personal Identification Information

We collect the following information for account registration and management:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile phone number
• National ID card or passport number (when identity verification is required)
• Current address

1.2 Financial Information

We collect the following for transaction processing:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

Information collected automatically to ensure the security and functionality of the platform:

• IP address and device type
• Browser and operating system details
• Login time and session information
• Gaming activity and preference data

2. Methods of Data Collection

35bt collects information through various methods. Each method is carried out for a specific purpose and based on your consent.

2.1 Information You Provide Directly

When you create an account on 35bt, make a deposit or withdrawal, request support via live chat, or contact us by email — you provide the information yourself. This information is collected directly from your input.

2.2 Automatic Collection

Some information is collected automatically when you access the platform. This includes data gathered through cookies, log files, and web beacons. This information is used to improve platform functionality and ensure security.

2.3 Through Third Parties

We sometimes use trusted third-party services for identity verification, fraud prevention, and payment processing. In such cases, only the minimum necessary information is shared, and those third parties also adhere to our privacy standards.

3. Purpose of Data Use

35bt uses your information only for specific, legitimate, and reasonable purposes. We never sell or use your information for unauthorised purposes.

3.1 Providing and Managing Services

• Creating and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Keeping gaming services running and improving them
• Providing bonuses and promotional benefits
• Providing customer support

3.2 Ensuring Security and Compliance

• Preventing fraud and unauthorised access
• Verifying user identity
• Confirming the legitimacy of financial transactions
• Monitoring usage patterns to ensure responsible gaming

3.3 Communication and Relationship Development

• Sending important account-related notifications
• Informing you about relevant offers and updates (based on your consent)
• Responding to support requests

3.4 Service Improvement

• Analysing and improving platform usability
• Developing new features and services
• Identifying and resolving technical issues

4. Data Storage and Security

35bt follows industry-standard technology and practices to protect your personal information. Data security is a top priority for us.

4.1 Technical Security Measures

We use SSL (Secure Sockets Layer) encryption technology, which keeps all data transfers between your browser and our servers secure. In addition:

• Our servers are protected by a robust firewall system
• Sensitive information is stored in encrypted form
• Regular security audits and updates are conducted
• Limited staff access — only authorised personnel can access data

4.2 Data Retention Period

How long your information is retained depends on the type of data and applicable legal obligations. Generally:

• Active account data is retained for as long as the account remains active
• Closed account data may be kept for a specific period as required by legal and financial compliance
• Transaction records are retained in accordance with applicable financial laws

4.3 Response to Data Breaches

In the event of an unexpected data breach, we act quickly. Affected users are notified as soon as possible and every effort is made to minimise damage.

5. Sharing Data with Third Parties

35bt does not sell or rent your personal information to third parties. However, limited data sharing may be necessary in certain circumstances.

5.1 Payment Processors

To complete financial transactions, we work with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfers. These payment processors are governed by their own privacy policies, and only the minimum information necessary to complete the transaction is shared with them.

5.2 Technology and Service Partners

We work with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others for game operations and platform maintenance. Only the technical information needed to operate their services is shared with these partners.

5.3 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• As part of a court order or valid legal process
• To assist in investigating financial fraud or criminal activity
• To comply with applicable laws and regulations
• To protect the rights and property of 35bt or other users

6. Cookies and Tracking Technologies

The 35bt website uses cookies and similar technologies to help improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

Essential Cookies: These are necessary for the basic operation of the platform. They are used to maintain login sessions, verify security, and remember your preferred language. These cannot be disabled.

Functionality Cookies: These are used to remember your preferences and provide a personalised experience.

Analytical Cookies: These help us understand which parts of the platform users visit most, so we can improve our services.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may prevent many platform functions from working properly. 35bt provides assistance with any questions related to cookie controls.

7. Your Rights

As a user of 35bt, you have certain rights over your personal information. We respect these rights and help you exercise them.

7.1 Right to Access Information

You can find out what information we hold about you. Upon request, we will provide a summary of the information we have stored about you.

7.2 Right to Correct Information

If there are any inaccuracies or errors in your information, you can have them corrected. Update your information through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specified period.

7.4 Right to Object to Data Processing

You can object to marketing communications or data profiling. Let our support team know, and we will act promptly.

7.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

8. Protection of Minors

35bt is strictly for users aged 21 and above only. We do not collect information from minors, nor do we intend to.

We take age verification steps during account registration. If any user is found to be under 21, their account is immediately closed and the related information is deleted.

If you believe that a minor is using 35bt, please let us know at [email protected]. We will investigate promptly and take the necessary action.

9. Policy Changes

We may update this privacy policy from time to time. Such changes may be made due to changes in the service, new legal requirements, or the need to improve how we manage information.

For any significant changes, we will notify you via your registered email or through a notice on the platform. The updated policy will take effect from the date it is published.

If you continue using 35bt after any changes, it will be assumed that you have accepted the new policy. The latest version of the policy will always be available on this page.

We recommend that you visit this page regularly and stay up to date with any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The 35bt support team is ready to assist you in both Bengali and English.

For requests related to personal data protection, we will take action after verifying your identity. This ensures that no one can access your information without your permission.